Shipping and Returns

Packaging

Your items will be well protected: we use corrugated cardboard to wrap each of them, and our box packaging is optimized for fragile materials such as glass to withstand handling and transportation until it reaches your home.

Package Shipping to the Peninsula: Spain and Portugal

Packages are sent within 48 hours of receiving payment, except in cases that coincide with holidays or weekends, which may cause some delay. Once the package is sent, the transport company delivers it within 24-48 hours. Therefore, from the moment the order is placed until it is received at your home, it takes between 2 and 5 days.

Package Shipping to Europe (excluding Spain and Portugal)

Packages are sent within 48 hours of receiving payment, except in cases that coincide with holidays or weekends, which may cause some delay. Once the package is sent, the transport company delivers it within 48-96 hours. Therefore, from the moment the order is placed until it is received at your home, it takes between 3 and 7 days.

Returns: 100% Satisfaction Guarantee

Perishable items (e.g., hams, sausages, cheeses) can be returned within a maximum period of 48 hours from their reception date. The rest of the items can be returned within a maximum period of 14 days from their reception date.

The transportation costs for the collection of returned items from your home are borne by the customer. If you make the return at one of our stores, no transportation costs will be charged.